Terms & Conditions

Terms and Conditions:



Products, Specifications, and Content

All descriptions are provided to the best of our knowledge. Whilst every effort is made to present accurate information, any errors or omissions are purely unintentional. All weights, measurements and similar descriptions are accurate and true to our knowledge and are provided for convenience. We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information and photographs shown on this Web Site may occasionally be inaccurate, incomplete or out of date due to new improvements being made to our designs. All features, content, specifications, products, and prices of products and services described or depicted on this Web Site are subject to change at any time without notice.


All prices are in USD or CAD, depending on the origin of your IP address and are subject to change without notice. All orders will be charged at the price prevailing at the time of the order. Please feel free to confirm prices at any time.

Terms of Payment

Payment should accompany all the orders unless other arrangements have been made. We accept Visa, MasterCard, American Express, and Paypal.


Shipping costs are estimated based on your physical location. Most orders are delivered within 7-10 business days. We will provide the name and contact information of the Carrier and Tracking number of the shipment. The customer, in turn, is responsible for tracking the shipment, contacting and making delivery arrangements with the Carrier and inspection of the product upon receipt. In the event of lost or damaged merchandise, the customer should file a claim within 10 business days. We are not responsible for delayed delivery due to conditions beyond our control.

When an order is placed, it is your responsibility to make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you make a mistake or do not inform us of any changes. As part of the delivery process, we require a contactable telephone number (for the courier company to contact you) before the item is shipped. Free shipping is only available for continental US and Canada. Additional fees will be applied for all shipments going to non-continental US and Canada. We do not ship to PO Boxes as in most cases (depending on product/value over $150) you will need to sign for your item. Orders placed on a weekend or a Public holiday will not begin processing until the next business day.

Return of Merchandise

We want you to be completely happy with your purchase. If you are not satisfied with our product or the product is defective, please return the item to us within 10 days of purchase in its original condition for a refund in the original form of payment or an exchange.

Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

We will deduct a Restocking Fee of $25 for each returned item from your refund.

Once your package reaches the warehouse, please allow 7-10 business days (depending on peak times) for your return or exchange to be processed. If your return does not meet our return conditions, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Returns or cancellations must be for justifiable reasons. The credit extended for such approved returns will be based on the invoice value at the time of our current pricing. Return of merchandise will not be accepted if the order is older than 31 days. The return freight cost of goods to our warehouse is the sole responsibility of the customer.


A 3-month warranty is valid from the date of delivery. Warranties do not cover damage caused by mishandling or misuse. We do not cover ANY damage caused by forces of nature, inclement weather or normal wear and tear.

Limitations of Liability

Please be advised that Mangal Grills, its directors, and staff are not responsible or liable for any disregard for public safety, injuries to self or third party, general, punitive, special, indirect, consequential or incidental damages and property damage. Mangal Grills can also not be held responsible for any injury, mishap or damages incurred during the use or caused as a result of using any of our products.

Use of this website

The Web Site design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by Mangal Grills. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution or retransmission.

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